سياسة الخصوصية

1. Introduction

Welcome to PokiBuy Store. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password (encrypted)
• Order Information: Shipping address, billing address, payment information
• Communication: Messages you send to us, customer service inquiries
• Profile Information: Preferences, wishlist items, order history

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent, links clicked, products viewed
• Device Information: IP address, browser type, operating system, device type
• Location Data: General geographic location (city/country level)
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use the collected information for various purposes:

• Order Processing: Process and fulfill your orders, manage payments, arrange shipping
• Account Management: Create and manage your account, authenticate logins
• Communication: Send order confirmations, shipping updates, customer service responses
• Marketing: Send promotional emails (with your consent), newsletters, special offers
• Improvement: Analyze usage patterns, improve our website and services
• Security: Detect and prevent fraud, unauthorized access, and security threats
• Legal Compliance: Comply with legal obligations and respond to legal requests

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting business, including:

• Payment processors (PayPal, CMI)
• Shipping carriers and logistics partners
• Email service providers
• Analytics and marketing platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities or courts.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Secure Storage: Sensitive information is stored in encrypted databases
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: We conduct regular security assessments and updates
• Password Protection: Passwords are hashed using secure algorithms (Argon2ID/bcrypt)

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Track your shopping cart
• Analyze website traffic and usage
• Personalize your experience

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notifications for significant changes (when applicable)

You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: