Return & Refund Policy

1. Return Eligibility

1.1 Eligible Items

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be:

• In original condition (unused, unopened, undamaged)
• In original packaging with all tags and accessories
• Returned within 30 days of the delivery date
• Accompanied by proof of purchase (order number)

1.2 Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Perishable goods (food, flowers)
• Intimate or sanitary goods (underwear, cosmetics)
• Downloadable software or digital products
• Gift cards or vouchers
• Items damaged due to misuse or normal wear and tear
• Items returned after the 30-day return period

2. How to Return an Item

2.1 Initiating a Return

To return an item, please follow these steps:

1. Contact Us: Email us at admin@ziadshop.com with your order number
2. Provide Details: Include your order number, item(s) to return, and reason for return
3. Receive Authorization: We will review your request and provide return authorization
4. Ship the Item: Package the item securely and ship it to the provided address
5. Track Your Return: Keep your return tracking number for reference

2.2 Return Shipping

• Return Shipping Cost: Customers are responsible for return shipping costs unless the item was defective or we sent the wrong item
• Original Shipping: Original shipping costs are non-refundable
• Refunded Shipping: We will refund return shipping if the return is due to our error
• Insurance: We recommend insuring return shipments, as we are not responsible for items lost in return transit

2.3 Return Address

Return address will be provided via email after your return request is authorized. Please do not send returns to any address without prior authorization.

3. Refund Process

3.1 Refund Timeline

Once we receive and inspect your returned item:

• Processing Time: We will process your refund within 5-10 business days
• Refund Method: Refunds will be issued to the original payment method
• Bank Processing: It may take additional time for your bank or credit card company to process the refund (typically 5-10 business days)

3.2 Refund Amount

• Full Refund: You will receive a full refund for eligible returns
• Partial Refund: Items returned in less-than-perfect condition may receive a partial refund
• Original Shipping: Original shipping costs are not refundable unless the return is due to our error
• Return Shipping: Return shipping costs are not refundable unless the return is due to our error

3.3 Refund Methods

• Credit Card: Refunded to the original credit card
• PayPal: Refunded to the original PayPal account
• Bank Transfer: For bank transfer payments, refunds will be processed to the original account

4. Exchanges

We currently do not offer direct exchanges. To exchange an item:

1. Return the original item for a refund
2. Place a new order for the item you want

This ensures you receive the correct item quickly and allows us to process your exchange efficiently.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Report Immediately: Contact us within 48 hours of delivery
• Provide Photos: Send photos showing the damage or defect
• Free Return: We will cover all return shipping costs
• Priority Processing: Damaged/defective returns are processed with priority
• Full Refund: You will receive a full refund, including original shipping

6. Wrong Item Received

If you received the wrong item:

• Contact Us Immediately: Email us with your order number and photos
• Free Return: We will cover all return shipping costs
• Correct Item: We will ship the correct item at no additional charge, or
• Full Refund: You can choose a full refund instead

7. Late or Missing Refunds

If you haven't received your refund:

1. Check Your Account: First, check your bank account or payment method
2. Contact Your Bank: Contact your bank or credit card company - it may take time before a refund is posted
3. Contact Us: If you've completed the above steps and still haven't received your refund, please contact us

8. Sale Items

Sale items and promotional items are eligible for return under the same terms as regular-priced items, provided they meet all return eligibility requirements.

9. International Returns

For international orders:

• Return shipping costs are the customer's responsibility
• Customs duties and taxes are non-refundable
• Please mark returns as "Returned Goods" to avoid additional customs charges
• We recommend using tracked shipping services

10. Questions About Returns

If you have questions about our return policy or need assistance with a return, please contact us:

When contacting us, please include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos (if item is damaged or defective)