Shipping Information

1. Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).

• Processing begins after payment is confirmed
• Orders placed on weekends or holidays will begin processing on the next business day
• During peak seasons, processing may take longer - we will notify you if delays are expected
• You will receive an email confirmation once your order has been shipped

2. Shipping Methods and Rates

3. Shipping Locations

3.1 Domestic Shipping

We ship to all addresses within our primary service area. Standard and express shipping options are available for domestic orders.

3.2 International Shipping

International shipping is available to select countries. Please note:

• International shipping rates vary by destination and package weight
• Delivery times may be longer (typically 10-20 business days)
• Customs duties and taxes are the responsibility of the recipient
• Some items may be restricted for international shipping
• International orders may be subject to customs delays beyond our control

3.3 Shipping Restrictions

We cannot ship to:

• PO Boxes (for certain shipping methods)
• Military APO/FPO addresses (please contact us for arrangements)
• Countries with shipping restrictions

4. Order Tracking

Once your order ships, you will receive:

• Email Notification: Shipping confirmation email with tracking number
• Tracking Number: Use this to track your package on the carrier's website
• Order Updates: You can also check your order status in your account

If you have not received tracking information within 5 business days of placing your order, please contact us.

5. Delivery Times and Delays

5.1 Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped. Factors that may affect delivery:

• Processing time
• Shipping method selected
• Destination location
• Weather conditions
• Holiday seasons
• Carrier delays

5.2 Delivery Delays

While we strive to meet delivery estimates:

• We are not responsible for delays caused by shipping carriers
• International orders may be delayed by customs processing
• We will notify you if we expect significant delays
• If your order is significantly delayed, please contact us

6. Delivery Issues

6.1 Failed Delivery

If delivery fails due to:

• Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided by the customer
• Recipient Unavailable: The carrier will typically leave a notice and attempt redelivery
• Refused Delivery: Refused packages will be returned to us, and a refund will be issued minus shipping costs

6.2 Damaged Packages

If you receive a damaged package:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damaged package and item
• Do not discard the packaging - it may be needed for investigation
• We will work with you to resolve the issue promptly

7. Shipping Address

Important: Please ensure your shipping address is correct at checkout. We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Additional shipping fees for address corrections
• Lost packages due to incorrect addresses

To update your shipping address after placing an order, contact us immediately. We can only change the address if the order has not yet shipped.

8. Multiple Items and Split Shipments

If your order contains multiple items:

• Items may ship together or separately depending on availability
• If items ship separately, you will receive tracking for each shipment
• You will not be charged additional shipping for split shipments
• If some items are delayed, available items may ship first

9. Special Shipping Requests

For special shipping requests (gift wrapping, special instructions, specific delivery dates):

• Include your request in the order notes during checkout
• Contact us before placing your order for special arrangements
• Additional fees may apply for special services
• We cannot guarantee specific delivery dates or times

10. Questions About Shipping

If you have questions about shipping or need to track your order, please contact us:

When contacting us, please include:

• Your order number
• Tracking number (if available)
• Details of your inquiry